Please contact us as soon as possible before we ship your order. If your order has been shipped already, changing the shipping address might cause a delay on your order and might generate additional charges.
How do I track my order? Do I need to have an account to track my order?
When you place an order with us, you will receive the order confirmation via email. For items with a lead time, we'll let you know as soon as your items reach our warehouse and are ready for ship. Once the order has shipped you will also receive a shipment notification email that will contain the tracking link. If you can’t find these emails in your inbox, please check your spam or promotions folder.
You can also log in and go to "My Orders" page to check your order status or reach out to our customer support through our Live Chat or send us a message via Contact Us page.
How to cancel my order?
If you decide to cancel your order before you receive it, we will issue a full refund. Please contact us to cancel your order. You will receive a confirmation email shortly. In the event of a courier call, inform them of your decision to refuse the delivery.
Please note we are unable to accommodate changes and cancellations for special/custom orders and items marked as 'Clearance' or specified as on 'Final Sale'.
